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Microsoft 365 Copilot

On Thursday, March 16, 2023 Microsoft announced it is bringing the power of next-generation AI to its Microsoft 365 apps with Microsoft 365 Copilot. It will be embedded in the Microsoft 365 apps people use every day — Word, Excel, PowerPoint, Outlook, Teams and more.

Microsoft 365 Copilot is a new service from Microsoft that provides real-time technical support and troubleshooting assistance for Microsoft 365 users. This service is designed to help businesses and individuals resolve technical issues quickly and easily, without the need for IT expertise.

Microsoft 365 Copilot is an AI-powered productivity tool that assists users in performing various tasks in Microsoft 365 applications.

Accessing Microsoft 365 Copilot: Microsoft 365 Copilot will be built into Microsoft Teams and can be accessed by typing "@Copilot" in a Teams conversation or by clicking on the "Copilot" tab in the Teams app.

Getting started: Once you've accessed Copilot, you can start by typing in a task or question related to Microsoft 365 applications, and Copilot will provide suggestions or answers based on your input.

Using Copilot for tasks: Copilot can help with tasks such as scheduling meetings, setting reminders, finding files, and creating presentations. For example, you can type "schedule a meeting with Skyline Internet" and Copilot will guide you through the process of creating a meeting invite.

Asking questions: Copilot can also answer questions about Microsoft 365 applications. For example, you can ask "How do I insert a table in Word?" and Copilot will provide step-by-step instructions.

Customising Copilot: You can customise Copilot to better suit your needs by providing feedback and training it to better understand your preferences and work style.

Privacy and Security: Microsoft 365 Copilot is built with privacy and security in mind. It uses the same privacy and security controls as other Microsoft 365 applications and adheres to Microsoft's privacy policies.

In summary, Microsoft 365 Copilot is a powerful tool for improving productivity and efficiency in Microsoft 365 applications. With its AI-powered assistance, users can quickly perform tasks and get answers to questions related to Microsoft 365.

Microsoft 365 Copilot Features:

Real-time assistance: Microsoft 365 Copilot provides real-time technical support to help users resolve issues quickly and efficiently. Users can connect with a technician via chat, phone, or screen sharing to receive personalised assistance.

Remote assistance: Copilot allows technicians to remotely access users' devices to diagnose and resolve issues. This feature can be particularly helpful for complex technical problems that require in-depth analysis and troubleshooting.

Expertise: Microsoft 365 Copilot technicians are trained and certified to provide expert technical assistance. They have extensive knowledge of Microsoft 365 applications and can help users with a wide range of issues, from email configuration to software installation.

Customised support: Copilot provides personalised assistance based on the user's specific needs and technical expertise. Technicians can adapt their support style to match the user's technical level, providing simple explanations or in-depth technical guidance as needed.

Flexible pricing: Copilot is available at a range of pricing tiers to suit different business needs. Users can choose from one-time support sessions or ongoing support plans, and pricing is based on the level of support required.


Business users: Copilot is an ideal solution for businesses that rely on Microsoft 365 applications but do not have in-house IT support. Copilot provides expert technical assistance and can help businesses resolve issues quickly and efficiently, reducing downtime and improving productivity.

Individuals: Copilot is also a great option for individual users who may not be comfortable with technical troubleshooting. Copilot provides personalised technical support and can help users resolve issues with their Microsoft 365 applications quickly and easily.

IT teams: Copilot can also be a valuable tool for IT teams who need additional technical support. Copilot technicians can provide expert assistance and help IT teams resolve complex technical issues quickly and efficiently, freeing up IT staff to focus on other important tasks.

Overall, Microsoft 365 Copilot is a valuable service that can provide personalised, expert technical support for Microsoft 365 users of all levels. With its flexible pricing and range of support options, Copilot is a great option for businesses, individuals, and IT teams alike.

Microsoft 365 Copilot & ChatGPT

Microsoft 365 Copilot does use natural language processing (NLP) and machine learning technologies, but it is not based on the ChatGPT language model. Instead, Copilot is powered by a proprietary machine learning model developed by Microsoft Research. This model was trained on a large corpus of anonymised data from Microsoft 365 users, allowing it to understand natural language queries and provide relevant responses and recommendations.

While ChatGPT and Microsoft's Copilot both use similar AI technologies, they have different architectures, training data, and specific use cases.